Shipping & Delivery Policy

At fitnessupplement.com, we aim to process and deliver your fitness supplement orders quickly, safely, and reliably. This policy explains how order processing, shipping, delivery estimates, tracking, and delivery issues are handled.

Please review this policy before placing an order.

Processing

1-3 Business Days

Delivery

3-7 Business Days

Tracking

Email & SMS Updates

Support

24/7 Assistance

Order Processing

Orders are usually processed within 1–3 business days after payment has been confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

Processing times may be longer during:

Sales and promotions

Holiday periods

High order volume

Payment verification

Stock availability checks

Unexpected operational delays

Once your order has been processed and shipped, you may receive a shipping confirmation email or SMS if tracking is available.

Shipping Locations

fitnessupplement.com may offer delivery to selected locations shown at checkout.

Available shipping areas may depend on courier coverage, product availability, shipping restrictions, and order destination.

If your location is not available at checkout, please contact us for assistance.

Contact Information:

info@fitnessupplement.com

+1 386 225 1066

Shipping Fees

Shipping fees may vary based on:

Delivery location

Shipping method

Order weight

Order size

Courier service

Promotional shipping offers

Shipping costs, if applicable, will be shown during checkout before you complete your order.

Free shipping may be available during selected promotions or for qualifying orders.

Delivery Timeframes

Estimated delivery times may vary depending on your location and the selected shipping method.

Typical estimated delivery times:

Standard

3–7 Business Days

Express

1–3 Business Days

Remote Areas

May Take Longer

Delivery timeframes are estimates only and are not guaranteed.

Delays may occur due to:

Courier delays

Weather conditions

Public holidays

High order volume

Incorrect shipping details

Customs or regulatory checks

Events outside our control

Order Tracking

If tracking is available for your order, tracking details may be sent by email or SMS after the order has been shipped.

Tracking updates may take some time to appear after the courier receives the package.

If you have not received tracking details or need help checking your shipment, contact us:

info@fitnessupplement.com

+1 386 225 1066

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

Please make sure your:

Full name is correct

Shipping address is complete

Phone number is accurate

Email address is correct

Apartment, suite, unit, or building number is included if needed

fitnessupplement.com is not responsible for delivery delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details after placing an order, contact us as soon as possible.

Failed Delivery or Unavailable Recipient

If a courier cannot deliver your package because the recipient is unavailable, the address is incorrect, or delivery attempts fail, the package may be returned to us or held by the courier.

Additional shipping fees may apply if an order needs to be resent.

Please monitor tracking updates and respond to courier delivery instructions when required.

Lost, Missing, or Damaged Orders

If your order is lost, missing, damaged, or arrives incomplete, please contact us as soon as possible.

When contacting us, please include:

Order number

Full name

Delivery address

Photos of damaged packaging or products, if applicable

Description of the issue

We may investigate the issue with the courier and, depending on the situation, may offer a replacement, refund, or store credit.

Damaged or missing item claims should be reported within 24–48 hours after delivery where possible.

Delivery Risk

Once an order has been delivered to the shipping address provided at checkout, risk of loss or damage may pass to the customer.

Please ensure someone is available to receive the package or that the delivery location is safe and secure.

International Shipping

If international shipping is available, customers are responsible for any customs duties, taxes, import fees, or local regulations that may apply in their country.

Some supplement products may be restricted in certain countries or regions. Customers are responsible for checking local import rules before placing an international order.

International delivery times may vary due to customs clearance, courier processing, and local delivery conditions.

Shipping Restrictions

Some products may be unavailable for delivery to certain locations due to legal, courier, or supplier restrictions.

We reserve the right to cancel or refuse an order if the product cannot legally or safely be shipped to the destination provided.

Contact Us

For shipping questions, tracking help, or delivery support, please contact us:

fitnessupplement.com

info@fitnessupplement.com

+1 386 225 1066

Need help with your delivery?

Contact our support team for order tracking, shipping updates, or delivery questions. We’re here to help you get your supplements on time.