FAQs
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about shopping at fitnessupplement.com, including our products, orders, shipping, returns, and customer support.
Products & Supplements
We sell fitness supplements under three main categories: Protein / Whey Protein, Weight Management, and Bodybuilding Supplements.
Yes. Our Protein / Whey Protein category may include whey protein, whey isolate, whey concentrate, casein protein, plant protein, collagen peptides, protein bars, and low-calorie protein.
Yes. Our Weight Management category may include fat burners, meal replacement shakes, L-Carnitine, appetite support supplements, slimming tea, low-calorie protein, and metabolism support supplements.
Yes. Our Bodybuilding Supplements category may include creatine monohydrate, mass gainers, pre-workout, BCAA, EAA, amino acids, recovery supplements, muscle pump supplements, and testosterone support products.
Choose based on your fitness goal. Protein products may support daily protein intake and recovery. Creatine and bodybuilding supplements may support strength and training performance. Weight management products may help support active lifestyle goals. Always read product labels and directions before use.
Supplements should be used according to the product label and directions. If you are pregnant, nursing, under 18, taking medication, have a medical condition, or are unsure whether a product is right for you, consult a qualified healthcare professional before use.
No. We do not guarantee weight loss, muscle growth, fat reduction, or performance results. Results vary depending on diet, training, lifestyle, body type, consistency, and individual health factors.
Orders & Payment
Browse our products, choose the item you want, select the quantity, add it to your cart, and complete checkout with your shipping and payment details.
Accepted payment methods may be shown at checkout and may include credit/debit cards and secure online payment options.
Yes. We aim to use secure checkout and trusted payment processors. We do not store full credit card or debit card details on our website.
If you need to cancel an order, contact us as soon as possible. We may be able to cancel it if the order has not yet been processed or shipped.
Shipping & Delivery
Delivery times depend on your location and the shipping method selected. Standard delivery may take 3–7 business days, while express delivery may be faster where available.
If tracking is available for your order, tracking details may be sent by email or SMS after the order has shipped.
Contact us as quickly as possible. If the order has not shipped, we may be able to update the address. If it has already shipped, delivery delays or additional fees may apply.
Contact us as soon as possible with your order number, full name, delivery address, and photos if the package or product is damaged. We will review the issue and may investigate with the courier.
Returns & Refunds
Unopened and unused products in their original packaging may be eligible for return within the allowed return period. Opened or used supplements may not be returnable for health, hygiene, and safety reasons.
Customers may request a return within 14 days after receiving the order, unless the item is damaged, incorrect, or defective.
Opened supplement products, used products, products with broken seals, or products without original packaging may not be accepted for return.
Once a returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds may be issued to the original payment method or as store credit.
Exchanges may be available for eligible items, especially if the product received is damaged, incorrect, or defective. Exchanges depend on stock availability.
Support
You can contact us by email or phone.
Email: info@fitnessupplement.com
Phone: +1 386 225 1066
Email: info@fitnessupplement.com
Phone: +1 386 225 1066
You can contact our support team for general product guidance. However, we cannot provide medical advice. For health-related questions, consult a qualified healthcare professional.
Yes. Customers can subscribe to receive fitness tips, product updates, and special offers from fitnessupplement.com.
You can find our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, and Returns & Refund Policy in the website footer.
STILL HAVE QUESTIONS?
Contact our support team and we’ll be happy to help.
info@fitnessupplement.com
+1 386 225 1066