Returns & Refund Policy
Returns & Refund Policy
At fitnessupplement.com, we want customers to feel confident when shopping with us. This Returns & Refund Policy explains when products may be returned, how refunds are handled, and what to do if your order arrives damaged, incorrect, or defective.
Please review this policy carefully before placing an order.
Return Process
Contact Us
Reach out to our support team with your order details
Review
We'll review your request and provide return instructions
Refund or Exchange
Receive your refund or replacement product
Return Eligibility
Return Period
Customers may request a return within 14 days after receiving the order.
Non-Returnable Items
Damaged, Incorrect, or Defective Items
Damaged or incorrect item claims should be reported within 24–48 hours after delivery where possible.
REPLACEMENT
EXCHANGE
REFUND
STORE CREDIT
Refunds
Once your returned item is received and inspected, we will notify you whether your refund is approved or denied.
If approved, the refund may be issued to the original payment method or as store credit, depending on the situation.
Refund processing times may vary depending on your payment provider, bank, or checkout method.
Shipping fees may not be refundable unless the return is caused by our error, such as a wrong, damaged, or defective item.
Exchanges
We may offer exchanges for eligible items if the product is damaged, incorrect, defective, or if an exchange is approved by our customer support team.
Exchanges depend on product availability.
If the requested replacement is out of stock, we may offer a refund, store credit, or an alternative product.
Return Shipping
We May Cover Shipping
- • Wrong item delivered
- • Damaged item received
- • Defective product received
Customer May Cover Shipping
- • Customer ordered the wrong product
- • Customer changed their mind
- • Customer provided incorrect order details
- • Product is no longer wanted but remains unopened
How to Request a Return
Return Approval
Please do not send products back without contacting us first.
Returns must be approved by our customer support team before being shipped back.
Products returned without approval may not be accepted or refunded.
Cancelled Orders
If you need to cancel an order, contact us as soon as possible.
We may be able to cancel the order if it has not yet been processed or shipped.
If the order has already shipped, it may need to be handled as a return according to this policy.
Refused or Undeliverable Packages
If a package is refused, undeliverable, or returned due to incorrect shipping information provided by the customer, additional shipping fees may apply.
Refunds for returned packages may exclude original shipping costs and return shipping fees where applicable.
Product Use and Results
Supplements may affect individuals differently. We do not guarantee specific fitness, weight management, muscle gain, or performance results.
Refunds are not provided because a customer did not achieve a specific result from using a product.
Always follow the product label, serving directions, and warnings.